Patient relations manager vs certified medical technician

The differences between patient relations managers and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient relations manager, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $38,859 average annual salary of a certified medical technician.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Patient relations manager vs certified medical technician overview

	Patient Relations Manager	Certified Medical Technician
Yearly salary	$43,633	$38,859
Hourly rate	$20.98	$18.68
Growth rate	-4%	5%
Number of jobs	77,096	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	4	12

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Patient relations manager vs certified medical technician salary

Patient relations managers and certified medical technicians have different pay scales, as shown below.

	Patient Relations Manager	Certified Medical Technician
Average salary	$43,633	$38,859
Salary range	Between $27,000 And $68,000	Between $28,000 And $53,000
Highest paying City	-	Denton, TX
Highest paying state	-	Alaska
Best paying company	-	Favorite Healthcare Staffing
Best paying industry	-	Health Care

Differences between patient relations manager and certified medical technician education

There are a few differences between a patient relations manager and a certified medical technician in terms of educational background:

	Patient Relations Manager	Certified Medical Technician
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	University of Pennsylvania	University of Connecticut

Patient relations manager vs certified medical technician demographics

Here are the differences between patient relations managers' and certified medical technicians' demographics:

	Patient Relations Manager	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 20.8% Female, 79.2%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between patient relations manager and certified medical technician duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Patient relations manager vs certified medical technician skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Patient Relations Manager
Patient Relations Manager vs Certified Medical Technician

Updated January 8, 2025

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