Patient relations manager vs patient account manager

The differences between patient relations managers and patient account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient relations manager, becoming a patient account manager takes usually requires 4-6 years. Additionally, a patient account manager has an average salary of $70,777, which is higher than the $43,633 average annual salary of a patient relations manager.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a patient account manager are patients, customer service, and patient accounts.

Patient relations manager vs patient account manager overview

	Patient Relations Manager	Patient Account Manager
Yearly salary	$43,633	$70,777
Hourly rate	$20.98	$34.03
Growth rate	-4%	28%
Number of jobs	77,096	152,009
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 55%
Average age	40	47
Years of experience	4	6

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a patient account manager do?

A patient account manager is responsible for supervising patient accounts, processing claims and payments, and resolving insurance discrepancies. Patient account managers coordinate with insurance companies to verify claims records and update patients' information in the database. They also handle the budget for the department and join the senior management in strategizing techniques to improve account operations and processes. A patient account manager must have excellent organizational and leadership skills, especially in managing disputes and assisting the patient account representatives with their inquiries and concerns.

Patient relations manager vs patient account manager salary

Patient relations managers and patient account managers have different pay scales, as shown below.

	Patient Relations Manager	Patient Account Manager
Average salary	$43,633	$70,777
Salary range	Between $27,000 And $68,000	Between $42,000 And $117,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between patient relations manager and patient account manager education

There are a few differences between a patient relations manager and a patient account manager in terms of educational background:

	Patient Relations Manager	Patient Account Manager
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs patient account manager demographics

Here are the differences between patient relations managers' and patient account managers' demographics:

	Patient Relations Manager	Patient Account Manager
Average age	40	47
Gender ratio	Male, 20.8% Female, 79.2%	Male, 20.2% Female, 79.8%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.9% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 7.1% White, 61.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	12%

Differences between patient relations manager and patient account manager duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Patient account manager example responsibilities.

Manage CLIA certify laboratory ensuring quality and proficiency standards of several non-waive proficiency tests.
Manage the credentialing of all new providers by ensuring that their Medicare and Medicaid applications are complete accurately and timely.
Manage all medical billing relate operations including insurance and Medicaid verification, coding, accounts receivable, billing and collections.
Manage major transformation by creating/designing and implementing new EHR operating system providing communications, training and technical support throughout the process.
Enter demographics and work on EOB's.
Move the general surgery clinic from one location to another on campus.

Patient relations manager vs patient account manager skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common patient account manager skills

Patients, 22%
Customer Service, 13%
Patient Accounts, 10%
Revenue Cycle, 9%
Patient Care, 4%
Patient Registration, 4%

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Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Patient Account Manager

Updated January 8, 2025

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