Patient relations manager vs patient care coordinator

The differences between patient relations managers and patient care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations manager and a patient care coordinator. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $34,884 average annual salary of a patient care coordinator.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a patient care coordinator are patients, customer service, and home health.

Patient relations manager vs patient care coordinator overview

	Patient Relations Manager	Patient Care Coordinator
Yearly salary	$43,633	$34,884
Hourly rate	$20.98	$16.77
Growth rate	-4%	-4%
Number of jobs	77,096	139,431
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	4	4

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a patient care coordinator do?

A patient care coordinator or care coordinator is a trained health professional who manages patients' health care, such as the elderly or disabled. Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs. To comply with health care laws and regulations, care coordinators must attend training and courses so that they are updated with the new developments in health care. They are also required to take up licensure examination and should have experience in care coordination or clinical practices.

Patient relations manager vs patient care coordinator salary

Patient relations managers and patient care coordinators have different pay scales, as shown below.

	Patient Relations Manager	Patient Care Coordinator
Average salary	$43,633	$34,884
Salary range	Between $27,000 And $68,000	Between $23,000 And $52,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Homestead Hospice
Best paying industry	-	Health Care

Differences between patient relations manager and patient care coordinator education

There are a few differences between a patient relations manager and a patient care coordinator in terms of educational background:

	Patient Relations Manager	Patient Care Coordinator
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 40%
Most common major	Business	Nursing
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs patient care coordinator demographics

Here are the differences between patient relations managers' and patient care coordinators' demographics:

	Patient Relations Manager	Patient Care Coordinator
Average age	40	40
Gender ratio	Male, 20.8% Female, 79.2%	Male, 11.7% Female, 88.3%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 24.0% Asian, 6.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations manager and patient care coordinator duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Patient care coordinator example responsibilities.

Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
Check in, check out patients, and do EKG's.
Gain knowledge relate to bundle payments for orthopedic patients and the rules and regulations set forth by CMS.
Respond to telephone inquiries, providing quality service to customers, PSR's and insurance representatives inquiring about patient accounts.
Prepare patients prior to MRI exam, obtain safety check lists and assist with the daily operations of the MRI department.

Patient relations manager vs patient care coordinator skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common patient care coordinator skills

Patients, 32%
Customer Service, 13%
Home Health, 6%
Data Entry, 3%
Patient Appointments, 3%
Direct Patient Care, 3%

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Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Patient Care Coordinator

Updated January 8, 2025

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