Patient relations manager vs patient care representative

The differences between patient relations managers and patient care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations manager and a patient care representative. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $33,709 average annual salary of a patient care representative.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a patient care representative are patients, patient care, and home health.

Patient relations manager vs patient care representative overview

	Patient Relations Manager	Patient Care Representative
Yearly salary	$43,633	$33,709
Hourly rate	$20.98	$16.21
Growth rate	-4%	-4%
Number of jobs	77,096	133,317
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	4	4

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a patient care representative do?

PCRs (Patient Care Representatives) are given responsibilities like updating and verifying patient information after every visit, scheduling and reminding patients about appointments, and informing patients about delays and how long the estimated waiting times will be. They are also responsible for obtaining patients' personal information like their address, contact details, insurance information, and medical and surgical history. They must be able to communicate with patients, family members, and medical staff to give them all the information they need to treat the person looking for medical help.

Patient relations manager vs patient care representative salary

Patient relations managers and patient care representatives have different pay scales, as shown below.

	Patient Relations Manager	Patient Care Representative
Average salary	$43,633	$33,709
Salary range	Between $27,000 And $68,000	Between $27,000 And $41,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	Massachusetts General Hospital
Best paying industry	-	Technology

Differences between patient relations manager and patient care representative education

There are a few differences between a patient relations manager and a patient care representative in terms of educational background:

	Patient Relations Manager	Patient Care Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs patient care representative demographics

Here are the differences between patient relations managers' and patient care representatives' demographics:

	Patient Relations Manager	Patient Care Representative
Average age	40	40
Gender ratio	Male, 20.8% Female, 79.2%	Male, 17.1% Female, 82.9%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between patient relations manager and patient care representative duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Patient care representative example responsibilities.

Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
Interview patients to gather information pertinent to their Medicaid application.
Screen, identify, and enter ICD-9 coding from treatment record forms.
Maintain patient confidentiality and follow HIPAA rules.

Patient relations manager vs patient care representative skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common patient care representative skills

Patients, 25%
Patient Care, 13%
Home Health, 7%
Cash Management, 5%
Phone Calls, 4%
CPT, 3%

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Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Patient Care Representative

Updated January 8, 2025

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