Patient relations manager vs patient coordinator

The differences between patient relations managers and patient coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations manager and a patient coordinator. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $32,954 average annual salary of a patient coordinator.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a patient coordinator are patients, customer service, and patient care.

Patient relations manager vs patient coordinator overview

	Patient Relations Manager	Patient Coordinator
Yearly salary	$43,633	$32,954
Hourly rate	$20.98	$15.84
Growth rate	-4%	-4%
Number of jobs	77,096	97,878
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	4	4

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a patient coordinator do?

A patient coordinator functions as the primary point of contact between health care professionals and patients in a medical facility. They mostly perform administrative tasks such as greeting visitors, answering calls, responding to inquiries, managing schedules, arranging appointments, processing payments, gathering information, and keeping records. Moreover, they assist in filling out forms, escorting patients to different rooms or offices, and setting treatment plans. Most importantly, they discuss and share necessary information with patients and families regarding medications, procedures, and proceeding care according to a physician's assessment.

Patient relations manager vs patient coordinator salary

Patient relations managers and patient coordinators have different pay scales, as shown below.

	Patient Relations Manager	Patient Coordinator
Average salary	$43,633	$32,954
Salary range	Between $27,000 And $68,000	Between $25,000 And $41,000
Highest paying City	-	Brockton, MA
Highest paying state	-	Massachusetts
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between patient relations manager and patient coordinator education

There are a few differences between a patient relations manager and a patient coordinator in terms of educational background:

	Patient Relations Manager	Patient Coordinator
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs patient coordinator demographics

Here are the differences between patient relations managers' and patient coordinators' demographics:

	Patient Relations Manager	Patient Coordinator
Average age	40	40
Gender ratio	Male, 20.8% Female, 79.2%	Male, 11.2% Female, 88.8%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 25.4% Asian, 6.2% White, 51.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations manager and patient coordinator duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Patient coordinator example responsibilities.

Comply with HIPAA regulations by discreetly and professionally handling all patients private medical information.
Gather personal plus insurance information and perform thorough insurance breakdowns for patients.
Communicate directly with patients to obtain initial patient information and respond to inquiries.
Process and update HIPAA relate paperwork and other require institutional forms as necessary.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
Respond in writing to all grievances in accordance with CMS and DNV guidelines.

Patient relations manager vs patient coordinator skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common patient coordinator skills

Patients, 30%
Customer Service, 11%
Patient Care, 6%
Patient Flow, 5%
Excellent Organizational, 4%
Check-In, 3%

Patient Relations Manager vs. similar jobs

Patient Relations Manager related careers

Patient Relations Manager related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Patient Coordinator

Updated January 8, 2025

Browse office and administrative jobs