Patient relations manager vs patient liaison

The differences between patient relations managers and patient liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations manager and a patient liaison. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $32,314 average annual salary of a patient liaison.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a patient liaison are patients, customer service, and medical terminology.

Patient relations manager vs patient liaison overview

	Patient Relations Manager	Patient Liaison
Yearly salary	$43,633	$32,314
Hourly rate	$20.98	$15.54
Growth rate	-4%	-4%
Number of jobs	77,096	84,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	4	4

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a patient liaison do?

Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families. Patient Liaisons also work to educate health care professionals in humanizing the hospital experience for patients. They work in a hospital, clinic, nursing home, or programs related to public health.

Patient relations manager vs patient liaison salary

Patient relations managers and patient liaisons have different pay scales, as shown below.

	Patient Relations Manager	Patient Liaison
Average salary	$43,633	$32,314
Salary range	Between $27,000 And $68,000	Between $24,000 And $42,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Brigham and Women's Hospital
Best paying industry	-	Health Care

Differences between patient relations manager and patient liaison education

There are a few differences between a patient relations manager and a patient liaison in terms of educational background:

	Patient Relations Manager	Patient Liaison
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs patient liaison demographics

Here are the differences between patient relations managers' and patient liaisons' demographics:

	Patient Relations Manager	Patient Liaison
Average age	40	40
Gender ratio	Male, 20.8% Female, 79.2%	Male, 16.2% Female, 83.8%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations manager and patient liaison duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Patient liaison example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Conduct all insurance verification and obtain authorization to treat sub-acute rehabilitation patients.
Attend Michigan state eligibility hearings, when necessary to assist and gain Medicaid disability benefits for patients.
Interview patients of hospital facility to obtain necessary documentation to secure Medicaid coverage as payment of inpatient hospital charges.
Set up payment plan, verify personal information per HIPAA guidelines.
Respect and maintain HIPPA and patient confidentiality and dignity of patients at all times.

Patient relations manager vs patient liaison skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common patient liaison skills

Patients, 37%
Customer Service, 16%
Medical Terminology, 4%
Health System, 3%
HIPAA, 3%
Surgery, 2%

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Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Patient Liaison

Updated January 8, 2025

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