Patient relations manager vs patient registrar

The differences between patient relations managers and patient registrars can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations manager and a patient registrar. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $33,494 average annual salary of a patient registrar.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a patient registrar are patients, customer service, and medical terminology.

Patient relations manager vs patient registrar overview

	Patient Relations Manager	Patient Registrar
Yearly salary	$43,633	$33,494
Hourly rate	$20.98	$16.10
Growth rate	-4%	-4%
Number of jobs	77,096	86,721
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a patient registrar do?

A patient registrar is responsible for receiving patients in a hospital or other health care institutions, verifying their information, and leading them to the appropriate facility for their health care needs. Patient registrars manage the hospital's database, updating patients' information, confirming insurance details, taking calls, responding to patients' inquiries and concerns, scheduling appointments, and performing related administrative and clerical tasks as needed. A patient registrar must have excellent communication and organizational skills to provide the best quality care services to the patients.

Patient relations manager vs patient registrar salary

Patient relations managers and patient registrars have different pay scales, as shown below.

	Patient Relations Manager	Patient Registrar
Average salary	$43,633	$33,494
Salary range	Between $27,000 And $68,000	Between $26,000 And $42,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Massachusetts
Best paying company	-	Guidehouse
Best paying industry	-	Health Care

Differences between patient relations manager and patient registrar education

There are a few differences between a patient relations manager and a patient registrar in terms of educational background:

	Patient Relations Manager	Patient Registrar
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs patient registrar demographics

Here are the differences between patient relations managers' and patient registrars' demographics:

	Patient Relations Manager	Patient Registrar
Average age	40	40
Gender ratio	Male, 20.8% Female, 79.2%	Male, 13.1% Female, 86.9%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 23.0% Asian, 6.4% White, 53.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations manager and patient registrar duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Patient registrar example responsibilities.

Process release of information requests according to HIPAA regulations and manage valuables safe for entire facility.
Specialize in high degree of compassion when communicating with patients providing information and insurance details.
Receive patients, record patient demographic information and verify insurance for emergency department, laboratory, and radiology
Register patients and ensure correctness of all demographic information in AS400, verify insurance on various websites and collect patient co-payments.
Update demographics, billing information, Medicare, Medicaid, and private insurance during patient interviews to obtain pertinent registration information.
Enter confidential personal health information and financial information into IDX system with a high rate of accuracy and confidentiality.

Patient relations manager vs patient registrar skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common patient registrar skills

Patients, 25%
Customer Service, 11%
Medical Terminology, 11%
Patient Registration, 4%
Patient Care, 4%
Insurance Verification, 3%

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Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Patient Registrar

Updated January 8, 2025

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