Patient relations manager vs patient service specialist

The differences between patient relations managers and patient service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations manager and a patient service specialist. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $33,563 average annual salary of a patient service specialist.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a patient service specialist are patients, patient service, and physical therapy.

Patient relations manager vs patient service specialist overview

	Patient Relations Manager	Patient Service Specialist
Yearly salary	$43,633	$33,563
Hourly rate	$20.98	$16.14
Growth rate	-4%	-4%
Number of jobs	77,096	105,915
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 36%
Average age	40	40
Years of experience	4	4

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a patient service specialist do?

A patient service representative serves as a patient's primary point of contact in a hospital or clinic, ensuring accuracy and customer satisfaction. They are mainly responsible for gathering a patient's information and medical history, verifying insurance forms, managing accounts, and processing payments, arranging appointments, and even performing reminder calls and correspondence. There are also instances when a patient service representative must discuss situations to patients and their families, and even alert the doctors when a patient displays strange or unlikely behavior.

Patient relations manager vs patient service specialist salary

Patient relations managers and patient service specialists have different pay scales, as shown below.

	Patient Relations Manager	Patient Service Specialist
Average salary	$43,633	$33,563
Salary range	Between $27,000 And $68,000	Between $27,000 And $40,000
Highest paying City	-	Springfield, MA
Highest paying state	-	Massachusetts
Best paying company	-	Virginia Eye Institute
Best paying industry	-	Health Care

Differences between patient relations manager and patient service specialist education

There are a few differences between a patient relations manager and a patient service specialist in terms of educational background:

	Patient Relations Manager	Patient Service Specialist
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs patient service specialist demographics

Here are the differences between patient relations managers' and patient service specialists' demographics:

	Patient Relations Manager	Patient Service Specialist
Average age	40	40
Gender ratio	Male, 20.8% Female, 79.2%	Male, 12.5% Female, 87.5%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 12.0% Unknown, 5.1% Hispanic or Latino, 21.9% Asian, 6.4% White, 54.0% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between patient relations manager and patient service specialist duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Patient service specialist example responsibilities.

Benefit coverage eligibility or concerns for patients will be complete timely to achieve identify outcomes or solutions.
Greet patients and visitors with warmth, compassion, and demonstrate commitment to exceptional service.
Provide customer service to patients via registration, co-pay and co-insurance payment collection, appointment scheduling and telephone service
Obtain patient demographic, billing, insurance, and other necessary intake information for patients seeking rehabilitation services.
Screen, triage, register and verify a high volume of client eligibility and demographic data.
Direct callers to appropriate personnel, and initiate a triage slip for response by medical personnel.

Patient relations manager vs patient service specialist skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common patient service specialist skills

Patients, 20%
Patient Service, 9%
Physical Therapy, 8%
Rehabilitation, 8%
Patient Appointments, 8%
Front Desk, 7%

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Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Patient Service Specialist

Updated January 8, 2025

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