Patient relations manager vs registration representative

The differences between patient relations managers and registration representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations manager and a registration representative. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $34,021 average annual salary of a registration representative.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a registration representative are patients, medical terminology, and patient care.

Patient relations manager vs registration representative overview

	Patient Relations Manager	Registration Representative
Yearly salary	$43,633	$34,021
Hourly rate	$20.98	$16.36
Growth rate	-4%	-4%
Number of jobs	77,096	118,803
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	4	4

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a registration representative do?

In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms. They must also handle admission and discharge procedures, process payments, arrange payment plans, and collect insurance information. Furthermore, as a registered representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Patient relations manager vs registration representative salary

Patient relations managers and registration representatives have different pay scales, as shown below.

	Patient Relations Manager	Registration Representative
Average salary	$43,633	$34,021
Salary range	Between $27,000 And $68,000	Between $26,000 And $42,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	UMass Memorial Health
Best paying industry	-	Health Care

Differences between patient relations manager and registration representative education

There are a few differences between a patient relations manager and a registration representative in terms of educational background:

	Patient Relations Manager	Registration Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs registration representative demographics

Here are the differences between patient relations managers' and registration representatives' demographics:

	Patient Relations Manager	Registration Representative
Average age	40	40
Gender ratio	Male, 20.8% Female, 79.2%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 4.9% Hispanic or Latino, 21.3% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between patient relations manager and registration representative duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Registration representative example responsibilities.

Work with third party payer requirements including Medicare, Medicaid (AHCCCS), manage care plans, and commercial plans.
Manage and update demographic and insurance information, including authorizations and referrals, while demonstrating HIPPA confidentiality regulations.
Verify eligibility and insurance benefits for patients, including Medicare, Medicaid, private insurance and workers' compensation.
Maintain patient privacy in accordance with HIPAA with a high level of professionalism, compassion, productivity, and accuracy.
Maintain proficient level of knowledge regarding Medicare requirements, HIPAA compliance and reimbursement criteria.
Complete registration process for inpatients, outpatients, and emergency patients accurately and efficiently in accordance with policies and procedures.

Patient relations manager vs registration representative skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common registration representative skills

Patients, 25%
Medical Terminology, 10%
Patient Care, 6%
Customer Service, 6%
Health Insurance, 5%
Patient Registration, 4%

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Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Registration Representative

Updated January 8, 2025

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