Patient relations representative vs account management representative

The differences between patient relations representatives and account management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations representative and an account management representative. Additionally, an account management representative has an average salary of $46,765, which is higher than the $32,856 average annual salary of a patient relations representative.

The top three skills for a patient relations representative include patients, customer service and home health. The most important skills for an account management representative are customer service, medical terminology, and data entry.

Patient relations representative vs account management representative overview

	Patient Relations Representative	Account Management Representative
Yearly salary	$32,856	$46,765
Hourly rate	$15.80	$22.48
Growth rate	-4%	-4%
Number of jobs	98,099	222,957
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	4	4

What does a patient relations representative do?

Public health officers assess the effectiveness of recommended risk reduction actions. The health officers focus on the overall health of communities instead of treating individual patients. These officers manage the work of staff members, statisticians, and doctors. They are responsible for developing tools to address behavioral causes of diseases, recognizing groups at threat for specific preventable diseases, and training medical teams about precautionary medicine problems. The qualifications of becoming public health administrators include efficiency and patience, stress management and problem resolution, and dependability and motivation.

What does an account management representative do?

An account management representative is in charge of overseeing client accounts, ensuring everything runs smoothly and efficiently. They may work directly with clients to answer inquiries, identify their needs, provide advice, and resolve any issues or concerns. An account management representative may also perform research and analysis to identify new business and client opportunities, generate leads, offer products and services, and develop account management and sales strategies. Moreover, they must maintain an active communication line with staff while enforcing the company's policies and regulations.

Patient relations representative vs account management representative salary

Patient relations representatives and account management representatives have different pay scales, as shown below.

	Patient Relations Representative	Account Management Representative
Average salary	$32,856	$46,765
Salary range	Between $26,000 And $41,000	Between $27,000 And $78,000
Highest paying City	San Francisco, CA	Boston, MA
Highest paying state	Alaska	Massachusetts
Best paying company	UC Merced	Microsoft
Best paying industry	Health Care	Government

Differences between patient relations representative and account management representative education

There are a few differences between a patient relations representative and an account management representative in terms of educational background:

	Patient Relations Representative	Account Management Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	Stanford University

Patient relations representative vs account management representative demographics

Here are the differences between patient relations representatives' and account management representatives' demographics:

	Patient Relations Representative	Account Management Representative
Average age	40	40
Gender ratio	Male, 18.0% Female, 82.0%	Male, 31.7% Female, 68.3%
Race ratio	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.8% Asian, 5.7% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 12.0% Unknown, 5.6% Hispanic or Latino, 18.9% Asian, 7.2% White, 55.5% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between patient relations representative and account management representative duties and responsibilities

Patient relations representative example responsibilities.

Assist with patient inquiries, release of information, while maintaining HIPAA regulation.
Ensure patient's HIPAA regulations are being meet by hospital staff.
Conduct family interviews for financial aid, Medicaid or discounts to family income status.
Collect demographic information for new and establish patients and loads it into an automate registration/ scheduling system.
Register new patients and updates existing patient demographics by collecting detail patient information including personal and financial information.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.

Account management representative example responsibilities.

Market managed care plans to clients on Medicaid and public assistance.
Manage Facebook and patient communication programs.
Utilize ICD-9 and ICD-10 codes for the descriptions of veterans.
Research and apply COPT, ICD-9 and HCPC codes as needed.
Update fee schedules and specific CPT codes as needed.
Direct the support of new designs for their logistics aspects.

Patient relations representative vs account management representative skills

Common patient relations representative skills

Patients, 22%
Customer Service, 14%
Home Health, 11%
Patient Care, 9%
Medical Terminology, 9%
Patient Relations, 5%

Common account management representative skills

Customer Service, 21%
Medical Terminology, 14%
Data Entry, 9%
Patients, 8%
Inpatient Admissions, 7%
Outpatient Services, 6%

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Office and Administrative Industry
Patient Relations Representative
Patient Relations Representative vs Account Management Representative

Updated January 8, 2025

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