Patient relations representative vs customer relations representative

The differences between patient relations representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient relations representative, becoming a customer relations representative takes usually requires 6-12 months. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $32,856 average annual salary of a patient relations representative.

The top three skills for a patient relations representative include patients, customer service and home health. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Patient relations representative vs customer relations representative overview

	Patient Relations Representative	Customer Relations Representative
Yearly salary	$32,856	$38,632
Hourly rate	$15.80	$18.57
Growth rate	-4%	-4%
Number of jobs	98,099	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	4	12

What does a patient relations representative do?

Public health officers assess the effectiveness of recommended risk reduction actions. The health officers focus on the overall health of communities instead of treating individual patients. These officers manage the work of staff members, statisticians, and doctors. They are responsible for developing tools to address behavioral causes of diseases, recognizing groups at threat for specific preventable diseases, and training medical teams about precautionary medicine problems. The qualifications of becoming public health administrators include efficiency and patience, stress management and problem resolution, and dependability and motivation.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Patient relations representative vs customer relations representative salary

Patient relations representatives and customer relations representatives have different pay scales, as shown below.

	Patient Relations Representative	Customer Relations Representative
Average salary	$32,856	$38,632
Salary range	Between $26,000 And $41,000	Between $29,000 And $50,000
Highest paying City	San Francisco, CA	New York, NY
Highest paying state	Alaska	New Jersey
Best paying company	UC Merced	Cook Children's Medical Center
Best paying industry	Health Care	Finance

Differences between patient relations representative and customer relations representative education

There are a few differences between a patient relations representative and a customer relations representative in terms of educational background:

	Patient Relations Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 51%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	-

Patient relations representative vs customer relations representative demographics

Here are the differences between patient relations representatives' and customer relations representatives' demographics:

	Patient Relations Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 18.0% Female, 82.0%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.8% Asian, 5.7% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations representative and customer relations representative duties and responsibilities

Patient relations representative example responsibilities.

Assist with patient inquiries, release of information, while maintaining HIPAA regulation.
Ensure patient's HIPAA regulations are being meet by hospital staff.
Conduct family interviews for financial aid, Medicaid or discounts to family income status.
Collect demographic information for new and establish patients and loads it into an automate registration/ scheduling system.
Register new patients and updates existing patient demographics by collecting detail patient information including personal and financial information.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Patient relations representative vs customer relations representative skills

Common patient relations representative skills

Patients, 22%
Customer Service, 14%
Home Health, 11%
Patient Care, 9%
Medical Terminology, 9%
Patient Relations, 5%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Office and Administrative Industry
Patient Relations Representative
Patient Relations Representative vs Customer Relations Representative

Updated January 8, 2025

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