Patient relations representative vs patient access representative

Differences between patient relations representative and patient access representative duties and responsibilities

Patient relations representative example responsibilities.

• Assist with patient inquiries, release of information, while maintaining HIPAA regulation.
• Ensure patient's HIPAA regulations are being meet by hospital staff.
• Conduct family interviews for financial aid, Medicaid or discounts to family income status.
• Collect demographic information for new and establish patients and loads it into an automate registration/ scheduling system.
• Register new patients and updates existing patient demographics by collecting detail patient information including personal and financial information.
• Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
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Patient access representative example responsibilities.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
• Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
• Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
• Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
• Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
• Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.
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