Patient relations representative vs registration representative

The differences between patient relations representatives and registration representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations representative and a registration representative. Additionally, a registration representative has an average salary of $34,021, which is higher than the $32,856 average annual salary of a patient relations representative.

The top three skills for a patient relations representative include patients, customer service and home health. The most important skills for a registration representative are patients, medical terminology, and patient care.

Patient relations representative vs registration representative overview

	Patient Relations Representative	Registration Representative
Yearly salary	$32,856	$34,021
Hourly rate	$15.80	$16.36
Growth rate	-4%	-4%
Number of jobs	98,099	118,803
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	4	4

What does a patient relations representative do?

Public health officers assess the effectiveness of recommended risk reduction actions. The health officers focus on the overall health of communities instead of treating individual patients. These officers manage the work of staff members, statisticians, and doctors. They are responsible for developing tools to address behavioral causes of diseases, recognizing groups at threat for specific preventable diseases, and training medical teams about precautionary medicine problems. The qualifications of becoming public health administrators include efficiency and patience, stress management and problem resolution, and dependability and motivation.

What does a registration representative do?

In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms. They must also handle admission and discharge procedures, process payments, arrange payment plans, and collect insurance information. Furthermore, as a registered representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Patient relations representative vs registration representative salary

Patient relations representatives and registration representatives have different pay scales, as shown below.

	Patient Relations Representative	Registration Representative
Average salary	$32,856	$34,021
Salary range	Between $26,000 And $41,000	Between $26,000 And $42,000
Highest paying City	San Francisco, CA	Boston, MA
Highest paying state	Alaska	Massachusetts
Best paying company	UC Merced	UMass Memorial Health
Best paying industry	Health Care	Health Care

Differences between patient relations representative and registration representative education

There are a few differences between a patient relations representative and a registration representative in terms of educational background:

	Patient Relations Representative	Registration Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 35%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations representative vs registration representative demographics

Here are the differences between patient relations representatives' and registration representatives' demographics:

	Patient Relations Representative	Registration Representative
Average age	40	40
Gender ratio	Male, 18.0% Female, 82.0%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.8% Asian, 5.7% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 4.9% Hispanic or Latino, 21.3% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between patient relations representative and registration representative duties and responsibilities

Patient relations representative example responsibilities.

Assist with patient inquiries, release of information, while maintaining HIPAA regulation.
Ensure patient's HIPAA regulations are being meet by hospital staff.
Conduct family interviews for financial aid, Medicaid or discounts to family income status.
Collect demographic information for new and establish patients and loads it into an automate registration/ scheduling system.
Register new patients and updates existing patient demographics by collecting detail patient information including personal and financial information.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.

Registration representative example responsibilities.

Work with third party payer requirements including Medicare, Medicaid (AHCCCS), manage care plans, and commercial plans.
Manage and update demographic and insurance information, including authorizations and referrals, while demonstrating HIPPA confidentiality regulations.
Verify eligibility and insurance benefits for patients, including Medicare, Medicaid, private insurance and workers' compensation.
Maintain patient privacy in accordance with HIPAA with a high level of professionalism, compassion, productivity, and accuracy.
Maintain proficient level of knowledge regarding Medicare requirements, HIPAA compliance and reimbursement criteria.
Complete registration process for inpatients, outpatients, and emergency patients accurately and efficiently in accordance with policies and procedures.

Patient relations representative vs registration representative skills

Common patient relations representative skills

Patients, 22%
Customer Service, 14%
Home Health, 11%
Patient Care, 9%
Medical Terminology, 9%
Patient Relations, 5%

Common registration representative skills

Patients, 25%
Medical Terminology, 10%
Patient Care, 6%
Customer Service, 6%
Health Insurance, 5%
Patient Registration, 4%

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Office and Administrative Industry
Patient Relations Representative
Patient Relations Representative vs Registration Representative

Updated January 8, 2025

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