Patient service coordinator vs insurance coordinator

The differences between patient service coordinators and insurance coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service coordinator and an insurance coordinator. Additionally, a patient service coordinator has an average salary of $34,754, which is higher than the $32,788 average annual salary of an insurance coordinator.

The top three skills for a patient service coordinator include patients, customer service and patient care. The most important skills for an insurance coordinator are patients, customer service, and insurance verification.

Patient service coordinator vs insurance coordinator overview

	Patient Service Coordinator	Insurance Coordinator
Yearly salary	$34,754	$32,788
Hourly rate	$16.71	$15.76
Growth rate	-4%	-3%
Number of jobs	100,708	108,509
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 36%
Average age	40	44
Years of experience	4	4

What does a patient service coordinator do?

Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.

What does an insurance coordinator do?

An insurance coordinator is responsible for evaluating and validating insurance information to verify claims and process the necessary claims resolutions for parties. Insurance coordinators submit claims statements timely to the insurance officers for review, coordinate with the clients for inquiries and updates, and reach out to medical institutions for accurate filing of payments. An insurance coordinator must have excellent communication and analytical skills to assess reports, resolve claims discrepancies, and escalate high-level complaints to the officers for immediate action.

Patient service coordinator vs insurance coordinator salary

Patient service coordinators and insurance coordinators have different pay scales, as shown below.

	Patient Service Coordinator	Insurance Coordinator
Average salary	$34,754	$32,788
Salary range	Between $27,000 And $43,000	Between $25,000 And $41,000
Highest paying City	Tacoma, WA	Oakland, CA
Highest paying state	California	New Hampshire
Best paying company	County of Riverside	University of California, Berkeley
Best paying industry	Health Care	Pharmaceutical

Differences between patient service coordinator and insurance coordinator education

There are a few differences between a patient service coordinator and an insurance coordinator in terms of educational background:

	Patient Service Coordinator	Insurance Coordinator
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Patient service coordinator vs insurance coordinator demographics

Here are the differences between patient service coordinators' and insurance coordinators' demographics:

	Patient Service Coordinator	Insurance Coordinator
Average age	40	44
Gender ratio	Male, 13.4% Female, 86.6%	Male, 9.9% Female, 90.1%
Race ratio	Black or African American, 13.5% Unknown, 5.3% Hispanic or Latino, 22.7% Asian, 7.1% White, 50.7% American Indian and Alaska Native, 0.7%	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	11%

Differences between patient service coordinator and insurance coordinator duties and responsibilities

Patient service coordinator example responsibilities.

Register patients for diagnostic testing, surgery, direct admissions from physician offices and new patient admissions for newborns.
Process release of information requests for patients and third party groups including outside providers, rehabilitation facilities, and law offices.
Schedule patients using state-of-the-art EMR, oversee physician calendar, correspondence, and communicate with referring physician offices.
Welcome patients as they arrive and perform check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
Collect information from incoming patients regarding services need, verify insurance eligibility and determine patient financial liability, or financial status.
Perform interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.

Insurance coordinator example responsibilities.

Verify patient dental insurance coverage and limitations with major private and business dental insurance providers as well as Medicaid and Medicare.
File to record patient demographics in numerous EMR systems and paper charts if applicable.
Prepare providers and staff for ICD-10 transition.
Post and reconcile all daily insurance, patient payments and transactions within the EMR system.
Experience in registration in healthcare, business office and physician billing, with reimbursement and collections.
Process all Medicare claims, explaining HMO changes to patients in detail and accurately documenting all benefits.

Patient service coordinator vs insurance coordinator skills

Common patient service coordinator skills

Patients, 22%
Customer Service, 9%
Patient Care, 7%
Medical Terminology, 5%
Front Desk, 5%
Patient Flow, 4%

Common insurance coordinator skills

Patients, 26%
Customer Service, 11%
Insurance Verification, 7%
Insurance Eligibility, 4%
Medicaid, 3%
Medical Terminology, 3%

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Patient Service Coordinator
Patient Service Coordinator vs Insurance Coordinator

Updated January 8, 2025

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