Patient service coordinator vs patient service representative

The differences between patient service coordinators and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service coordinator and a patient service representative. Additionally, a patient service coordinator has an average salary of $34,754, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient service coordinator include patients, customer service and patient care. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Patient service coordinator vs patient service representative overview

	Patient Service Coordinator	Patient Service Representative
Yearly salary	$34,754	$32,476
Hourly rate	$16.71	$15.61
Growth rate	-4%	-4%
Number of jobs	100,708	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

What does a patient service coordinator do?

Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Patient service coordinator vs patient service representative salary

Patient service coordinators and patient service representatives have different pay scales, as shown below.

	Patient Service Coordinator	Patient Service Representative
Average salary	$34,754	$32,476
Salary range	Between $27,000 And $43,000	Between $27,000 And $38,000
Highest paying City	Tacoma, WA	Seattle, WA
Highest paying state	California	Vermont
Best paying company	County of Riverside	University of California, Berkeley
Best paying industry	Health Care	Health Care

Differences between patient service coordinator and patient service representative education

There are a few differences between a patient service coordinator and a patient service representative in terms of educational background:

	Patient Service Coordinator	Patient Service Representative
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient service coordinator vs patient service representative demographics

Here are the differences between patient service coordinators' and patient service representatives' demographics:

	Patient Service Coordinator	Patient Service Representative
Average age	40	40
Gender ratio	Male, 13.4% Female, 86.6%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 13.5% Unknown, 5.3% Hispanic or Latino, 22.7% Asian, 7.1% White, 50.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient service coordinator and patient service representative duties and responsibilities

Patient service coordinator example responsibilities.

Register patients for diagnostic testing, surgery, direct admissions from physician offices and new patient admissions for newborns.
Process release of information requests for patients and third party groups including outside providers, rehabilitation facilities, and law offices.
Schedule patients using state-of-the-art EMR, oversee physician calendar, correspondence, and communicate with referring physician offices.
Welcome patients as they arrive and perform check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
Collect information from incoming patients regarding services need, verify insurance eligibility and determine patient financial liability, or financial status.
Perform interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Patient service coordinator vs patient service representative skills

Common patient service coordinator skills

Patients, 22%
Customer Service, 9%
Patient Care, 7%
Medical Terminology, 5%
Front Desk, 5%
Patient Flow, 4%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Patient Service Coordinator
Patient Service Coordinator vs Patient Service Representative

Updated January 8, 2025

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