Pc/lan analyst vs application support analyst

Differences between pc/lan analyst and application support analyst duties and responsibilities

Pc/lan analyst example responsibilities.

• Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
• Work with the end user to troubleshoot software issues or install software as needed.
• Move workstations per request including PCs or thin-clients, phones, scanners, printers, etc.
• Install software via SCCM console.
• Configure switches and install wireless routers at different branches.
• Lead the Unix server implementation at the regional satellite locations.
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Application support analyst example responsibilities.

• Manage the daily operation relate to MQ.
• Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
• Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
• Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
• Create training PowerPoint presentations on effectively managing escalate clients, and take part in administering a training program bank wide.
• Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.
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