Pc/lan analyst vs client services analyst

Differences between pc/lan analyst and client services analyst duties and responsibilities

Pc/lan analyst example responsibilities.

• Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
• Work with the end user to troubleshoot software issues or install software as needed.
• Move workstations per request including PCs or thin-clients, phones, scanners, printers, etc.
• Install software via SCCM console.
• Configure switches and install wireless routers at different branches.
• Lead the Unix server implementation at the regional satellite locations.
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Client services analyst example responsibilities.

• Manage the provisioning of desktop support for 1500 staff.
• Institute proper usage of SCCM to image, manage, maintain and report on computers across the domain.
• Manage file inventory and troubleshoot legal problems, coding issues, and internal processes to move accounts smoothly through system.
• Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
• Experience with SCCM (Shavlik for third party software), Symantec CMS (Altiris), and WSUS.
• Provide remote support for users outside the office through VPN and bomgard tool.
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