Pc/lan analyst vs customer support analyst

Differences between pc/lan analyst and customer support analyst duties and responsibilities

Pc/lan analyst example responsibilities.

• Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
• Work with the end user to troubleshoot software issues or install software as needed.
• Move workstations per request including PCs or thin-clients, phones, scanners, printers, etc.
• Install software via SCCM console.
• Configure switches and install wireless routers at different branches.
• Lead the Unix server implementation at the regional satellite locations.
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Customer support analyst example responsibilities.

• Modify and manage SharePoint portals and document management.
• Construct Sharepoint solutions to manage work requests and track productivity.
• Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
• Document all work and resolve customer inquiries utilizing on-line knowledge base, technical knowledge and on-line CRM system.
• Record AFL substation project win/ loss worldwide using Salesforce software daily.
• Design and generate SalesForce and RightNow reports on incident type and frequency.
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