Pc/lan analyst vs help desk analyst

The differences between pc/lan analysts and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc/lan analyst and a help desk analyst. Additionally, a pc/lan analyst has an average salary of $49,650, which is higher than the $37,318 average annual salary of a help desk analyst.

The top three skills for a pc/lan analyst include PC, desk support and customer service. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Pc/lan analyst vs help desk analyst overview

	Pc/Lan Analyst	Help Desk Analyst
Yearly salary	$49,650	$37,318
Hourly rate	$23.87	$17.94
Growth rate	10%	10%
Number of jobs	38,804	87,591
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Average age	42	42
Years of experience	2	2

Pc/lan analyst vs help desk analyst salary

Pc/lan analysts and help desk analysts have different pay scales, as shown below.

	Pc/Lan Analyst	Help Desk Analyst
Average salary	$49,650	$37,318
Salary range	Between $36,000 And $66,000	Between $26,000 And $52,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Pacific Investment Management Company LLC
Best paying industry	-	Government

Differences between pc/lan analyst and help desk analyst education

There are a few differences between a pc/lan analyst and a help desk analyst in terms of educational background:

	Pc/Lan Analyst	Help Desk Analyst
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Most common major	Business	Computer Information Systems
Most common college	Stanford University	Stanford University

Pc/lan analyst vs help desk analyst demographics

Here are the differences between pc/lan analysts' and help desk analysts' demographics:

	Pc/Lan Analyst	Help Desk Analyst
Average age	42	42
Gender ratio	Male, 82.4% Female, 17.6%	Male, 71.8% Female, 28.2%
Race ratio	Black or African American, 9.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.9% White, 55.3% American Indian and Alaska Native, 0.5%	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between pc/lan analyst and help desk analyst duties and responsibilities

Pc/lan analyst example responsibilities.

Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
Work with the end user to troubleshoot software issues or install software as needed.
Move workstations per request including PCs or thin-clients, phones, scanners, printers, etc.
Install software via SCCM console.
Configure switches and install wireless routers at different branches.
Lead the Unix server implementation at the regional satellite locations.

Help desk analyst example responsibilities.

Used Java script for client side validations and to achieve other client-side functionality.
Manage TCP/IP base campus data communications facilities.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
Analyze and resolve issues with Linux and Java base POS systems.
Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.

Pc/lan analyst vs help desk analyst skills

Common pc/lan analyst skills

PC, 14%
Desk Support, 10%
Customer Service, 7%
Remote Desktop, 5%
Technical Support, 5%
Computer System, 4%

Common help desk analyst skills

Customer Service, 15%
Troubleshoot, 9%
Technical Support, 6%
Phone Calls, 4%
Remote Desktop, 3%
Technical Issues, 3%