Pc/lan analyst vs help desk specialist

The differences between pc/lan analysts and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc/lan analyst and a help desk specialist. Additionally, a help desk specialist has an average salary of $51,065, which is higher than the $49,650 average annual salary of a pc/lan analyst.

The top three skills for a pc/lan analyst include PC, desk support and customer service. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Pc/lan analyst vs help desk specialist overview

	Pc/Lan Analyst	Help Desk Specialist
Yearly salary	$49,650	$51,065
Hourly rate	$23.87	$24.55
Growth rate	10%	10%
Number of jobs	38,804	75,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 48%
Average age	42	42
Years of experience	2	2

Pc/lan analyst vs help desk specialist salary

Pc/lan analysts and help desk specialists have different pay scales, as shown below.

	Pc/Lan Analyst	Help Desk Specialist
Average salary	$49,650	$51,065
Salary range	Between $36,000 And $66,000	Between $35,000 And $73,000
Highest paying City	-	New York, NY
Highest paying state	-	Alaska
Best paying company	-	Schulte Roth & Zabel
Best paying industry	-	Technology

Differences between pc/lan analyst and help desk specialist education

There are a few differences between a pc/lan analyst and a help desk specialist in terms of educational background:

	Pc/Lan Analyst	Help Desk Specialist
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 48%
Most common major	Business	Computer Science
Most common college	Stanford University	University of Pennsylvania

Pc/lan analyst vs help desk specialist demographics

Here are the differences between pc/lan analysts' and help desk specialists' demographics:

	Pc/Lan Analyst	Help Desk Specialist
Average age	42	42
Gender ratio	Male, 82.4% Female, 17.6%	Male, 79.4% Female, 20.6%
Race ratio	Black or African American, 9.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.9% White, 55.3% American Indian and Alaska Native, 0.5%	Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between pc/lan analyst and help desk specialist duties and responsibilities

Pc/lan analyst example responsibilities.

Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
Work with the end user to troubleshoot software issues or install software as needed.
Move workstations per request including PCs or thin-clients, phones, scanners, printers, etc.
Install software via SCCM console.
Configure switches and install wireless routers at different branches.
Lead the Unix server implementation at the regional satellite locations.

Help desk specialist example responsibilities.

Manage network software deployment, imaging/backup and unattend OS installations
Develop, implement, and support customized manage VPN solutions for customers.
Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
Support CITRIX by resolving connectivity issues when problems are reported.
Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
Repair PCs and printers install software supervise interns

Pc/lan analyst vs help desk specialist skills

Common pc/lan analyst skills

PC, 14%
Desk Support, 10%
Customer Service, 7%
Remote Desktop, 5%
Technical Support, 5%
Computer System, 4%

Common help desk specialist skills

Customer Service, 13%
Troubleshoot, 8%
Technical Support, 6%
Desk Support, 6%
Phone Calls, 5%
Client Facing, 4%