Pc/lan analyst vs service desk analyst

The differences between pc/lan analysts and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a pc/lan analyst has an average salary of $49,650, which is higher than the $45,397 average annual salary of a service desk analyst.

The top three skills for a pc/lan analyst include PC, desk support and customer service. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Pc/lan analyst vs service desk analyst overview

	Pc/Lan Analyst	Service Desk Analyst
Yearly salary	$49,650	$45,397
Hourly rate	$23.87	$21.83
Growth rate	10%	-
Number of jobs	38,804	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Average age	42	37
Years of experience	2	-

Pc/lan analyst vs service desk analyst salary

Pc/lan analysts and service desk analysts have different pay scales, as shown below.

	Pc/Lan Analyst	Service Desk Analyst
Average salary	$49,650	$45,397
Salary range	Between $36,000 And $66,000	Between $30,000 And $67,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between pc/lan analyst and service desk analyst education

There are a few differences between a pc/lan analyst and a service desk analyst in terms of educational background:

	Pc/Lan Analyst	Service Desk Analyst
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	Stanford University	-

Pc/lan analyst vs service desk analyst demographics

Here are the differences between pc/lan analysts' and service desk analysts' demographics:

	Pc/Lan Analyst	Service Desk Analyst
Average age	42	37
Gender ratio	Male, 82.4% Female, 17.6%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 9.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.9% White, 55.3% American Indian and Alaska Native, 0.5%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	11%	13%

Differences between pc/lan analyst and service desk analyst duties and responsibilities

Pc/lan analyst example responsibilities.

Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
Work with the end user to troubleshoot software issues or install software as needed.
Move workstations per request including PCs or thin-clients, phones, scanners, printers, etc.
Install software via SCCM console.
Configure switches and install wireless routers at different branches.
Lead the Unix server implementation at the regional satellite locations.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Pc/lan analyst vs service desk analyst skills

Common pc/lan analyst skills

PC, 14%
Desk Support, 10%
Customer Service, 7%
Remote Desktop, 5%
Technical Support, 5%
Computer System, 4%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%