Pc support manager vs support analyst

The differences between pc support managers and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc support manager and a support analyst. Additionally, a pc support manager has an average salary of $88,845, which is higher than the $75,989 average annual salary of a support analyst.

The top three skills for a pc support manager include pc support, help-desk support and teleconferencing. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Pc support manager vs support analyst overview

	PC Support Manager	Support Analyst
Yearly salary	$88,845	$75,989
Hourly rate	$42.71	$36.53
Growth rate	10%	10%
Number of jobs	69,681	107,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 62%
Average age	42	42
Years of experience	2	2

Pc support manager vs support analyst salary

Pc support managers and support analysts have different pay scales, as shown below.

	PC Support Manager	Support Analyst
Average salary	$88,845	$75,989
Salary range	Between $58,000 And $134,000	Between $50,000 And $114,000
Highest paying City	-	Jersey City, NJ
Highest paying state	-	New Jersey
Best paying company	-	The Citadel
Best paying industry	-	Finance

Differences between pc support manager and support analyst education

There are a few differences between a pc support manager and a support analyst in terms of educational background:

	PC Support Manager	Support Analyst
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Pc support manager vs support analyst demographics

Here are the differences between pc support managers' and support analysts' demographics:

	PC Support Manager	Support Analyst
Average age	42	42
Gender ratio	Male, 77.5% Female, 22.5%	Male, 63.1% Female, 36.9%
Race ratio	Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between pc support manager and support analyst duties and responsibilities

Pc support manager example responsibilities.

Manage all VTC live video conferencing work with installation and setup of Polycom camera and FX/Spider phone voice over I.P.
Manage all their PC needs including Novell, Appleshare, electronic mail, network and local backups and all desktop support.
Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Include staffing, SLA objective setting and metrics trending.
Negotiate with vendors to adhere to establish technology and LAN budget.
Configure remote assistance and desktop connection over the LAN using policy.

Support analyst example responsibilities.

Manage support activities in the CRM.
Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Develop client case reports and dashboards within Salesforce CRM.
Create web pages (HTML and PDF) for intranet.
Perform hardware installations for LAN connection.

Pc support manager vs support analyst skills

Common pc support manager skills

Pc Support, 22%
Help-Desk Support, 16%
Teleconferencing, 13%
OS, 9%
Technical Issues, 9%
Virus Protection, 8%

Common support analyst skills

Customer Service, 16%
Troubleshoot, 7%
Technical Support, 5%
Application Support, 5%
Patients, 4%
Issue Resolution, 4%