Post job

Pc support manager vs technical support specialist

The differences between pc support managers and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc support manager and a technical support specialist. Additionally, a pc support manager has an average salary of $88,845, which is higher than the $48,667 average annual salary of a technical support specialist.

The top three skills for a pc support manager include pc support, help-desk support and teleconferencing. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Pc support manager vs technical support specialist overview

PC Support ManagerTechnical Support Specialist
Yearly salary$88,845$48,667
Hourly rate$42.71$23.40
Growth rate10%10%
Number of jobs69,681157,425
Job satisfaction-4.6
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 50%
Average age4242
Years of experience22

Pc support manager vs technical support specialist salary

Pc support managers and technical support specialists have different pay scales, as shown below.

PC Support ManagerTechnical Support Specialist
Average salary$88,845$48,667
Salary rangeBetween $58,000 And $134,000Between $30,000 And $76,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Meta
Best paying industry-Finance

Differences between pc support manager and technical support specialist education

There are a few differences between a pc support manager and a technical support specialist in terms of educational background:

PC Support ManagerTechnical Support Specialist
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Pc support manager vs technical support specialist demographics

Here are the differences between pc support managers' and technical support specialists' demographics:

PC Support ManagerTechnical Support Specialist
Average age4242
Gender ratioMale, 77.5% Female, 22.5%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pc support manager and technical support specialist duties and responsibilities

Pc support manager example responsibilities.

  • Manage all VTC live video conferencing work with installation and setup of Polycom camera and FX/Spider phone voice over I.P.
  • Manage all their PC needs including Novell, Appleshare, electronic mail, network and local backups and all desktop support.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Include staffing, SLA objective setting and metrics trending.
  • Negotiate with vendors to adhere to establish technology and LAN budget.
  • Configure remote assistance and desktop connection over the LAN using policy.
  • Show more

Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
  • Show more

Pc support manager vs technical support specialist skills

Common pc support manager skills
  • Pc Support, 22%
  • Help-Desk Support, 16%
  • Teleconferencing, 13%
  • OS, 9%
  • Technical Issues, 9%
  • Virus Protection, 8%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

Browse computer and mathematical jobs