Personal service representative vs phone representative

Differences between personal service representative and phone representative duties and responsibilities

Personal service representative example responsibilities.

• Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
• Input and maintain ATM and debit cards within system.
• Comply with HIPAA standards in all patient documentation and interactions
• Handle complex inquires, resolve problems, gather information and troubleshoot problems.
• Assist customers with routine online bank relate requests such, as inquiries regarding ATM and debit card usage and limits.
• Assure all HIPAA guidelines are continuously being meet, while guaranteeing inquiries are being document according to government compliance standards.
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Phone representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Provide status of medical claims and explain EOB's.
• Research and resolve incorrect payments, EOB rejections and other issues with accounts.
• Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
• Update alumni on current happenings in university life and act as a liaison between past and current students.
• Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds
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