Personal service representative vs service center representative

Differences between personal service representative and service center representative duties and responsibilities

Personal service representative example responsibilities.

• Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
• Input and maintain ATM and debit cards within system.
• Comply with HIPAA standards in all patient documentation and interactions
• Handle complex inquires, resolve problems, gather information and troubleshoot problems.
• Assist customers with routine online bank relate requests such, as inquiries regarding ATM and debit card usage and limits.
• Assure all HIPAA guidelines are continuously being meet, while guaranteeing inquiries are being document according to government compliance standards.
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Service center representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
• Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
• Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
• Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
• Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).
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