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Player services representative vs service representative

The differences between player services representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a player services representative and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for a service representative are customer service, client service, and patients.

Player services representative vs service representative overview

Player Services RepresentativeService Representative
Yearly salary$28,843$33,692
Hourly rate$13.87$16.20
Growth rate-4%-4%
Number of jobs218,951210,671
Job satisfaction-5
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 51%
Average age4040
Years of experience1212

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Player services representative vs service representative salary

Player services representatives and service representatives have different pay scales, as shown below.

Player Services RepresentativeService Representative
Average salary$28,843$33,692
Salary rangeBetween $22,000 And $36,000Between $24,000 And $45,000
Highest paying CitySacramento, CANew York, NY
Highest paying stateMassachusettsNew York
Best paying companyDiablo Country ClubNorthern Trust
Best paying industryHospitalityGovernment

Differences between player services representative and service representative education

There are a few differences between a player services representative and a service representative in terms of educational background:

Player Services RepresentativeService Representative
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 51%
Most common majorBusinessBusiness
Most common college--

Player services representative vs service representative demographics

Here are the differences between player services representatives' and service representatives' demographics:

Player Services RepresentativeService Representative
Average age4040
Gender ratioMale, 35.6% Female, 64.4%Male, 39.6% Female, 60.4%
Race ratioBlack or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between player services representative and service representative duties and responsibilities

Player services representative example responsibilities.

  • Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
  • Experience with AS400 systems, CMS and LMS.
  • Assist seniors on their Medicare coverage and premiums.
  • Review and maintain DMV policy and procedure manual.
  • Operate a POS system to process and itemize admissions.
  • Serve as subject matter expert for transportation master data integrity in TMS.
  • Show more

Service representative example responsibilities.

  • Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
  • Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Involve great interpersonal skills and upselling.
  • Provide excellent customer service via ZenDesk e-mail platform.
  • Counsele individuals who are applying for or receiving TANF.
  • Show more

Player services representative vs service representative skills

Common player services representative skills
  • Guest Service, 15%
  • Data Entry, 11%
  • Customer Service, 9%
  • Casino Floor, 8%
  • Reservations, 6%
  • Excellent Guest, 6%
Common service representative skills
  • Customer Service, 9%
  • Client Service, 8%
  • Patients, 7%
  • PET, 5%
  • Front Desk, 5%
  • Veterans, 5%

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