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The differences between product manager interns and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a product manager internship has an average salary of $49,420, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a product manager internship include java, cloud computing and SQL. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.
| Product Manager Internship | Call Center Manager | |
| Yearly salary | $49,420 | $37,614 |
| Hourly rate | $23.76 | $18.08 |
| Growth rate | 10% | 6% |
| Number of jobs | 150,851 | 123,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 60% |
| Average age | 43 | 47 |
| Years of experience | 6 | - |
When it comes to a product manager internship, an intern's responsibility is to develop business insights by performing support tasks under the supervision of a manager or a more experienced colleague. Typically, their duties revolve around performing research and analysis on markets and consumers, liaising with clients to understand business processes, responding to inquiries and concerns from customers, and reaching out to clients to offer products and services through calls and correspondence. Furthermore, as an intern, it is essential to report to managers if there are any problems and adhere to the company's policies and regulations.
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Product manager interns and call center managers have different pay scales, as shown below.
| Product Manager Internship | Call Center Manager | |
| Average salary | $49,420 | $37,614 |
| Salary range | Between $32,000 And $74,000 | Between $23,000 And $60,000 |
| Highest paying City | Providence, RI | Baltimore, MD |
| Highest paying state | Rhode Island | Maryland |
| Best paying company | Cisco | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a product manager internship and a call center manager in terms of educational background:
| Product Manager Internship | Call Center Manager | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between product manager interns' and call center managers' demographics:
| Product Manager Internship | Call Center Manager | |
| Average age | 43 | 47 |
| Gender ratio | Male, 53.5% Female, 46.5% | Male, 52.6% Female, 47.4% |
| Race ratio | Black or African American, 9.2% Unknown, 4.7% Hispanic or Latino, 15.8% Asian, 7.4% White, 62.2% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 9% | 10% |