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The differences between product support managers and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support manager and a support analyst. Additionally, a product support manager has an average salary of $96,155, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Product Support Manager | Support Analyst | |
| Yearly salary | $96,155 | $75,989 |
| Hourly rate | $46.23 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,410 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Product support managers and support analysts have different pay scales, as shown below.
| Product Support Manager | Support Analyst | |
| Average salary | $96,155 | $75,989 |
| Salary range | Between $68,000 And $134,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Apple | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a product support manager and a support analyst in terms of educational background:
| Product Support Manager | Support Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support managers' and support analysts' demographics:
| Product Support Manager | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |