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The differences between production support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $74,571 average annual salary of a production support analyst.
The top three skills for a production support analyst include application support, management system and java. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Production Support Analyst | Support Analyst | |
| Yearly salary | $74,571 | $75,989 |
| Hourly rate | $35.85 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 178,536 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A production support analyst is responsible for supporting the information technology team on improving network infrastructures, performing systems configurations, and resolving technical issues. Production support analysts inspect inconsistencies on network systems, strategizing techniques to stabilize and maintain the efficiency of various software applications and hardware tools. They analyze the current technology trends and look for opportunities to design new technology solutions that would maximize the company's productivity and improve business operations. A production support analyst also creates reports on system findings for reference, including recommendations to prevent the reoccurrence of glitches and defects.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Production support analysts and support analysts have different pay scales, as shown below.
| Production Support Analyst | Support Analyst | |
| Average salary | $74,571 | $75,989 |
| Salary range | Between $61,000 And $90,000 | Between $50,000 And $114,000 |
| Highest paying City | Redmond, WA | Jersey City, NJ |
| Highest paying state | Delaware | New Jersey |
| Best paying company | Meta | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a production support analyst and a support analyst in terms of educational background:
| Production Support Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support analysts' and support analysts' demographics:
| Production Support Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.7% Female, 33.3% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 53.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |