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Production support manager vs application support analyst

The differences between production support managers and application support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support manager and an application support analyst. Additionally, a production support manager has an average salary of $126,223, which is higher than the $92,078 average annual salary of an application support analyst.

The top three skills for a production support manager include HR, client facing and remedy. The most important skills for an application support analyst are application support, customer service, and troubleshoot.

Production support manager vs application support analyst overview

Production Support ManagerApplication Support Analyst
Yearly salary$126,223$92,078
Hourly rate$60.68$44.27
Growth rate10%10%
Number of jobs119,351173,440
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 66%
Average age4242
Years of experience22

What does a production support manager do?

Production support managers will require good skills in infrastructure, service delivery, functions of Windows, and have a drive for continuous improvement. The tasks involved for this career will be discussion and support aspects with application development management, as well as provision of technical support fsor mainframe production cycle jobs and troubleshooting of issues.

What does an application support analyst do?

An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.

Production support manager vs application support analyst salary

Production support managers and application support analysts have different pay scales, as shown below.

Production Support ManagerApplication Support Analyst
Average salary$126,223$92,078
Salary rangeBetween $91,000 And $173,000Between $67,000 And $125,000
Highest paying CityNew York, NYNew York, NY
Highest paying stateNew YorkNew York
Best paying companyFirst Republic BankMeta
Best paying industryFinanceFinance

Differences between production support manager and application support analyst education

There are a few differences between a production support manager and an application support analyst in terms of educational background:

Production Support ManagerApplication Support Analyst
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 66%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Production support manager vs application support analyst demographics

Here are the differences between production support managers' and application support analysts' demographics:

Production Support ManagerApplication Support Analyst
Average age4242
Gender ratioMale, 74.5% Female, 25.5%Male, 64.2% Female, 35.8%
Race ratioBlack or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.7% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support manager and application support analyst duties and responsibilities

Production support manager example responsibilities.

  • Lead project to implement cross-platform scheduling between CA7 and AutoSys.
  • Manage the SharePoint development projects, as well as, administration of the servers.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Provide 24X7 production support and crisis management of DB2 batch processing and user problems requiring extensive research and analysis using CA7.
  • Perform QA and configuration release management for production applications
  • Provide production support leadership for host infrastructure and applications ensuring service level agreements are adhere to.
  • Show more

Application support analyst example responsibilities.

  • Manage the daily operation relate to MQ.
  • Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
  • Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
  • Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
  • Create training PowerPoint presentations on effectively managing escalate clients, and take part in administering a training program bank wide.
  • Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.
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Production support manager vs application support analyst skills

Common production support manager skills
  • HR, 22%
  • Client Facing, 22%
  • Remedy, 19%
  • Infrastructure, 3%
  • Service Delivery, 2%
  • Java, 2%
Common application support analyst skills
  • Application Support, 12%
  • Customer Service, 9%
  • Troubleshoot, 6%
  • Infrastructure, 5%
  • Java, 5%
  • Technical Support, 4%

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