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The differences between production support managers and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support manager and a desktop support analyst. Additionally, a production support manager has an average salary of $126,223, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for a production support manager include HR, client facing and remedy. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Production Support Manager | Desktop Support Analyst | |
| Yearly salary | $126,223 | $48,674 |
| Hourly rate | $60.68 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 119,351 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support managers will require good skills in infrastructure, service delivery, functions of Windows, and have a drive for continuous improvement. The tasks involved for this career will be discussion and support aspects with application development management, as well as provision of technical support fsor mainframe production cycle jobs and troubleshooting of issues.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Production support managers and desktop support analysts have different pay scales, as shown below.
| Production Support Manager | Desktop Support Analyst | |
| Average salary | $126,223 | $48,674 |
| Salary range | Between $91,000 And $173,000 | Between $36,000 And $65,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | First Republic Bank | Cambridge Associates |
| Best paying industry | Finance | Finance |
There are a few differences between a production support manager and a desktop support analyst in terms of educational background:
| Production Support Manager | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between production support managers' and desktop support analysts' demographics:
| Production Support Manager | Desktop Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.5% Female, 25.5% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.7% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |