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Production support manager vs production support

The differences between production support managers and production supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support manager and a production support. Additionally, a production support manager has an average salary of $126,223, which is higher than the $49,480 average annual salary of a production support.

The top three skills for a production support manager include HR, client facing and remedy. The most important skills for a production support are java, unix, and troubleshoot.

Production support manager vs production support overview

Production Support ManagerProduction Support
Yearly salary$126,223$49,480
Hourly rate$60.68$23.79
Growth rate10%10%
Number of jobs119,351117,902
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 53%
Average age4242
Years of experience22

What does a production support manager do?

Production support managers will require good skills in infrastructure, service delivery, functions of Windows, and have a drive for continuous improvement. The tasks involved for this career will be discussion and support aspects with application development management, as well as provision of technical support fsor mainframe production cycle jobs and troubleshooting of issues.

What does a production support do?

Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.

Production support manager vs production support salary

Production support managers and production supports have different pay scales, as shown below.

Production Support ManagerProduction Support
Average salary$126,223$49,480
Salary rangeBetween $91,000 And $173,000Between $26,000 And $92,000
Highest paying CityNew York, NYNew York, NY
Highest paying stateNew YorkNew Jersey
Best paying companyFirst Republic BankBloomberg
Best paying industryFinance-

Differences between production support manager and production support education

There are a few differences between a production support manager and a production support in terms of educational background:

Production Support ManagerProduction Support
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Production support manager vs production support demographics

Here are the differences between production support managers' and production supports' demographics:

Production Support ManagerProduction Support
Average age4242
Gender ratioMale, 74.5% Female, 25.5%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.7% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support manager and production support duties and responsibilities

Production support manager example responsibilities.

  • Lead project to implement cross-platform scheduling between CA7 and AutoSys.
  • Manage the SharePoint development projects, as well as, administration of the servers.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Provide 24X7 production support and crisis management of DB2 batch processing and user problems requiring extensive research and analysis using CA7.
  • Perform QA and configuration release management for production applications
  • Provide production support leadership for host infrastructure and applications ensuring service level agreements are adhere to.
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Production support example responsibilities.

  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
  • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
  • Term employees from hr system.
  • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
  • Perform printer mapping to PC.
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Production support manager vs production support skills

Common production support manager skills
  • HR, 22%
  • Client Facing, 22%
  • Remedy, 19%
  • Infrastructure, 3%
  • Service Delivery, 2%
  • Java, 2%
Common production support skills
  • Java, 11%
  • Unix, 7%
  • Troubleshoot, 6%
  • C++, 6%
  • Infrastructure, 6%
  • Linux, 5%

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