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Production support manager vs technical assistant

The differences between production support managers and technical assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support manager and a technical assistant. Additionally, a production support manager has an average salary of $126,223, which is higher than the $34,159 average annual salary of a technical assistant.

The top three skills for a production support manager include HR, client facing and remedy. The most important skills for a technical assistant are patients, customer service, and patient care.

Production support manager vs technical assistant overview

Production Support ManagerTechnical Assistant
Yearly salary$126,223$34,159
Hourly rate$60.68$16.42
Growth rate10%10%
Number of jobs119,35173,750
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 53%
Average age4242
Years of experience22

What does a production support manager do?

Production support managers will require good skills in infrastructure, service delivery, functions of Windows, and have a drive for continuous improvement. The tasks involved for this career will be discussion and support aspects with application development management, as well as provision of technical support fsor mainframe production cycle jobs and troubleshooting of issues.

What does a technical assistant do?

A technical assistant is responsible for supporting business operations by doing administrative and technical tasks under a direct supervisor or tenured staff. Duties of a technical assistant include creating meeting reports, scheduling events, responding to clients' inquiries through email and phone calls, monitoring office inventories, basic troubleshooting on defective equipment, providing recommendations on product development, and analyzing operations processes. Technical assistants require strong time-management and multi-tasking skills to perform tasks in a fast-paced environment and high-level operations.

Production support manager vs technical assistant salary

Production support managers and technical assistants have different pay scales, as shown below.

Production Support ManagerTechnical Assistant
Average salary$126,223$34,159
Salary rangeBetween $91,000 And $173,000Between $22,000 And $51,000
Highest paying CityNew York, NYBoston, MA
Highest paying stateNew YorkMassachusetts
Best paying companyFirst Republic BankThe American Musical and Dramatic Academy
Best paying industryFinanceInsurance

Differences between production support manager and technical assistant education

There are a few differences between a production support manager and a technical assistant in terms of educational background:

Production Support ManagerTechnical Assistant
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Production support manager vs technical assistant demographics

Here are the differences between production support managers' and technical assistants' demographics:

Production Support ManagerTechnical Assistant
Average age4242
Gender ratioMale, 74.5% Female, 25.5%Male, 54.8% Female, 45.2%
Race ratioBlack or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.7% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.9% White, 55.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support manager and technical assistant duties and responsibilities

Production support manager example responsibilities.

  • Lead project to implement cross-platform scheduling between CA7 and AutoSys.
  • Manage the SharePoint development projects, as well as, administration of the servers.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Provide 24X7 production support and crisis management of DB2 batch processing and user problems requiring extensive research and analysis using CA7.
  • Perform QA and configuration release management for production applications
  • Provide production support leadership for host infrastructure and applications ensuring service level agreements are adhere to.
  • Show more

Technical assistant example responsibilities.

  • Create and manage original MARC records from OCLC database including verification, editing and updating of data and shelf list.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Input service reports into AS400 using 10 key.
  • Assist with ambulation, transfer from bed to chair and CPR certify.
  • Work involve development in PHP with back end as MYSQL server database.
  • Operate heat sealers, centrifuges, sterile docking equipment, and irradiation unit.
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Production support manager vs technical assistant skills

Common production support manager skills
  • HR, 22%
  • Client Facing, 22%
  • Remedy, 19%
  • Infrastructure, 3%
  • Service Delivery, 2%
  • Java, 2%
Common technical assistant skills
  • Patients, 23%
  • Customer Service, 12%
  • Patient Care, 11%
  • Technical Assistance, 6%
  • Lab Equipment, 5%
  • Phlebotomy, 4%

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