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The differences between program support specialists and senior service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a program support specialist and a senior service specialist. Additionally, a senior service specialist has an average salary of $79,566, which is higher than the $39,327 average annual salary of a program support specialist.
The top three skills for a program support specialist include program support, veterans and powerpoint. The most important skills for a senior service specialist are customer service, work ethic, and emerging technologies.
| Program Support Specialist | Senior Service Specialist | |
| Yearly salary | $39,327 | $79,566 |
| Hourly rate | $18.91 | $38.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 169,855 | 78,239 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A program support specialist is responsible for monitoring the overall program aspects of an organization from the conceptualization to the final execution. Program support specialists negotiate contracts and transactions with the suppliers and vendors for resources that meet the funding and budget limitations. They process documents and assist the program staff in coordinating with other organizations for program plans and potential sponsorships. A program support specialist must have excellent communication and organizational skills, especially in handling the program objectives and ensure client satisfaction.
A senior service specialist is in charge of overseeing the daily operations at business establishments, ensuring smooth workflow and client satisfaction. They typically provide services to clients while working together with staff or other specialists. Among their responsibilities include identifying and meeting the clients' needs, preparing and processing documents, researching new business and client opportunities, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a senior service specialist, it is essential to lead and serve as a mentor to junior specialists while enforcing the company's policies and regulations.
Program support specialists and senior service specialists have different pay scales, as shown below.
| Program Support Specialist | Senior Service Specialist | |
| Average salary | $39,327 | $79,566 |
| Salary range | Between $26,000 And $58,000 | Between $52,000 And $120,000 |
| Highest paying City | Urban Honolulu, HI | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | Los Alamos National Laboratory | Citi |
| Best paying industry | Government | Technology |
There are a few differences between a program support specialist and a senior service specialist in terms of educational background:
| Program Support Specialist | Senior Service Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between program support specialists' and senior service specialists' demographics:
| Program Support Specialist | Senior Service Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 24.7% Female, 75.3% | Male, 32.6% Female, 67.4% |
| Race ratio | Black or African American, 12.8% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |