Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between program support specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a program support specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $39,327 average annual salary of a program support specialist.
The top three skills for a program support specialist include program support, veterans and powerpoint. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Program Support Specialist | Senior Support Specialist | |
| Yearly salary | $39,327 | $106,515 |
| Hourly rate | $18.91 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 169,855 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A program support specialist is responsible for monitoring the overall program aspects of an organization from the conceptualization to the final execution. Program support specialists negotiate contracts and transactions with the suppliers and vendors for resources that meet the funding and budget limitations. They process documents and assist the program staff in coordinating with other organizations for program plans and potential sponsorships. A program support specialist must have excellent communication and organizational skills, especially in handling the program objectives and ensure client satisfaction.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Program support specialists and senior support specialists have different pay scales, as shown below.
| Program Support Specialist | Senior Support Specialist | |
| Average salary | $39,327 | $106,515 |
| Salary range | Between $26,000 And $58,000 | Between $71,000 And $159,000 |
| Highest paying City | Urban Honolulu, HI | Piscataway, NJ |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Los Alamos National Laboratory | Eclaro |
| Best paying industry | Government | Manufacturing |
There are a few differences between a program support specialist and a senior support specialist in terms of educational background:
| Program Support Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between program support specialists' and senior support specialists' demographics:
| Program Support Specialist | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 24.7% Female, 75.3% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 12.8% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |