Project officer vs call center manager

Differences between project officer and call center manager duties and responsibilities

Project officer example responsibilities.

• Lead project to create a PMO data warehouse for analysts to track, validate, analyze and manage day-to-day portfolio activities.
• Manage repository of SharePoint site to update and monitor inventory.
• Lead multiple projects, including developing a SharePoint information portal.
• Manage quality assurance checks for FDA and internal audits which result in no documentation/information error and successful completion of the audits.
• Review and provide analysis statements on RFP and subsequent contractor responses to RFP.
• Design and implement an algorithm to crawl over LinkedIn API and merge them using python program.
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Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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