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The differences between regional directors and service directors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a regional director, becoming a service director takes usually requires 4-6 years. Additionally, a service director has an average salary of $114,981, which is higher than the $78,190 average annual salary of a regional director.
The top three skills for a regional director include healthcare, patients and customer service. The most important skills for a service director are patients, healthcare, and patient care.
| Regional Director | Service Director | |
| Yearly salary | $78,190 | $114,981 |
| Hourly rate | $37.59 | $55.28 |
| Growth rate | 5% | 28% |
| Number of jobs | 73,300 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 59% |
| Average age | 46 | 47 |
| Years of experience | 8 | 6 |
The primary role of regional directors is to oversee and provide guidance to the managers that report to them. They coordinate with employees to discuss business progress and create strategies to accomplish the company's goals. It is their responsibility to oversee the recruitment and training of staff and implement a marketing strategy to maximize sales and profitability. It is also their responsibility to identify and address staff performance issues and collaborate with department teams on market growth opportunities.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Regional directors and service directors have different pay scales, as shown below.
| Regional Director | Service Director | |
| Average salary | $78,190 | $114,981 |
| Salary range | Between $41,000 And $147,000 | Between $70,000 And $188,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Connecticut | California |
| Best paying company | Sidley Austin | Mayo Clinic |
| Best paying industry | Health Care | Technology |
There are a few differences between a regional director and a service director in terms of educational background:
| Regional Director | Service Director | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between regional directors' and service directors' demographics:
| Regional Director | Service Director | |
| Average age | 46 | 47 |
| Gender ratio | Male, 61.1% Female, 38.9% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 12% |