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The differences between remote support specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a remote support specialist and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $43,180 average annual salary of a remote support specialist.
The top three skills for a remote support specialist include customer service, PC and technical support. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Remote Support Specialist | Technical Support Specialist | |
| Yearly salary | $43,180 | $48,667 |
| Hourly rate | $20.76 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,512 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A remote support specialist is responsible for assisting customers and end-users on their network and system issues through electronic communications. These support specialists diagnose technical problems by analyzing customers' statements and conduct immediate troubleshooting procedures, advising clients the instructions to prevent the reoccurrence of system failures. They also recommend system upgrades and installation to boost the system's optimization and operational efficiency. A remote support specialist must have excellent technical and communication skills, especially in writing resolution reports and collaborating with the technical team for process improvement techniques.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Remote support specialists and technical support specialists have different pay scales, as shown below.
| Remote Support Specialist | Technical Support Specialist | |
| Average salary | $43,180 | $48,667 |
| Salary range | Between $30,000 And $61,000 | Between $30,000 And $76,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | CDM Smith | Meta |
| Best paying industry | Professional | Finance |
There are a few differences between a remote support specialist and a technical support specialist in terms of educational background:
| Remote Support Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between remote support specialists' and technical support specialists' demographics:
| Remote Support Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.9% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |