Representative vs customer account representative

The differences between representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a representative and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a representative include cleanliness, patients and customer issues. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Representative vs customer account representative overview

	Representative	Customer Account Representative
Yearly salary	$36,023	$36,138
Hourly rate	$17.32	$17.37
Growth rate	-4%	-4%
Number of jobs	252,761	269,549
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Representative vs customer account representative salary

Representatives and customer account representatives have different pay scales, as shown below.

	Representative	Customer Account Representative
Average salary	$36,023	$36,138
Salary range	Between $23,000 And $55,000	Between $27,000 And $46,000
Highest paying City	Washington, DC	San Ramon, CA
Highest paying state	New York	Alaska
Best paying company	Google	Dairy Farmers of America
Best paying industry	Transportation	Finance

Differences between representative and customer account representative education

There are a few differences between a representative and a customer account representative in terms of educational background:

	Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Representative vs customer account representative demographics

Here are the differences between representatives' and customer account representatives' demographics:

	Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 41.8% Female, 58.2%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between representative and customer account representative duties and responsibilities

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Representative vs customer account representative skills

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Representative vs Customer Account Representative

Updated January 8, 2025

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