Representative vs customer relations representative

The differences between representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a representative include cleanliness, patients and customer issues. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Representative vs customer relations representative overview

	Representative	Customer Relations Representative
Yearly salary	$36,023	$38,632
Hourly rate	$17.32	$18.57
Growth rate	-4%	-4%
Number of jobs	252,761	235,295
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Representative vs customer relations representative salary

Representatives and customer relations representatives have different pay scales, as shown below.

	Representative	Customer Relations Representative
Average salary	$36,023	$38,632
Salary range	Between $23,000 And $55,000	Between $29,000 And $50,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New York	New Jersey
Best paying company	Google	Cook Children's Medical Center
Best paying industry	Transportation	Finance

Differences between representative and customer relations representative education

There are a few differences between a representative and a customer relations representative in terms of educational background:

	Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Representative vs customer relations representative demographics

Here are the differences between representatives' and customer relations representatives' demographics:

	Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 41.8% Female, 58.2%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between representative and customer relations representative duties and responsibilities

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Representative vs customer relations representative skills

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Representative vs Customer Relations Representative

Updated January 8, 2025

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