Representative vs customer sales representative

The differences between representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a representative include cleanliness, patients and customer issues. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Representative vs customer sales representative overview

	Representative	Customer Sales Representative
Yearly salary	$36,023	$38,744
Hourly rate	$17.32	$18.63
Growth rate	-4%	-4%
Number of jobs	252,761	303,801
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Representative vs customer sales representative salary

Representatives and customer sales representatives have different pay scales, as shown below.

	Representative	Customer Sales Representative
Average salary	$36,023	$38,744
Salary range	Between $23,000 And $55,000	Between $27,000 And $54,000
Highest paying City	Washington, DC	Santa Rosa, CA
Highest paying state	New York	Hawaii
Best paying company	Google	Merck
Best paying industry	Transportation	Finance

Differences between representative and customer sales representative education

There are a few differences between a representative and a customer sales representative in terms of educational background:

	Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Representative vs customer sales representative demographics

Here are the differences between representatives' and customer sales representatives' demographics:

	Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 41.8% Female, 58.2%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between representative and customer sales representative duties and responsibilities

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Representative vs customer sales representative skills

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Representative
Representative vs Customer Sales Representative

Updated January 8, 2025

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