Representative vs phone representative

The differences between representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a representative include cleanliness, patients and customer issues. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Representative vs phone representative overview

	Representative	Phone Representative
Yearly salary	$36,023	$42,827
Hourly rate	$17.32	$20.59
Growth rate	-4%	-4%
Number of jobs	252,761	222,650
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 53%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Representative vs phone representative salary

Representatives and phone representatives have different pay scales, as shown below.

	Representative	Phone Representative
Average salary	$36,023	$42,827
Salary range	Between $23,000 And $55,000	Between $26,000 And $68,000
Highest paying City	Washington, DC	Norco, CA
Highest paying state	New York	California
Best paying company	Google	Press Ganey
Best paying industry	Transportation	Health Care

Differences between representative and phone representative education

There are a few differences between a representative and a phone representative in terms of educational background:

	Representative	Phone Representative
Most common degree	Bachelor's Degree, 53%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Representative vs phone representative demographics

Here are the differences between representatives' and phone representatives' demographics:

	Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 41.8% Female, 58.2%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between representative and phone representative duties and responsibilities

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

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Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

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Representative vs phone representative skills

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Representative vs. similar jobs

Representative related careers

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Representative jobs by location

Updated January 8, 2025

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