Representative vs support representative

The differences between representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a representative and a support representative. Additionally, a representative has an average salary of $36,023, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a representative include cleanliness, patients and customer issues. The most important skills for a support representative are patients, customer service, and troubleshoot.

Representative vs support representative overview

	Representative	Support Representative
Yearly salary	$36,023	$33,372
Hourly rate	$17.32	$16.04
Growth rate	-4%	-4%
Number of jobs	252,761	246,710
Job satisfaction	5	4
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Representative vs support representative salary

Representatives and support representatives have different pay scales, as shown below.

	Representative	Support Representative
Average salary	$36,023	$33,372
Salary range	Between $23,000 And $55,000	Between $26,000 And $42,000
Highest paying City	Washington, DC	Santa Barbara, CA
Highest paying state	New York	Alaska
Best paying company	Google	Accenture
Best paying industry	Transportation	Technology

Differences between representative and support representative education

There are a few differences between a representative and a support representative in terms of educational background:

	Representative	Support Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Representative vs support representative demographics

Here are the differences between representatives' and support representatives' demographics:

	Representative	Support Representative
Average age	40	40
Gender ratio	Male, 41.8% Female, 58.2%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between representative and support representative duties and responsibilities

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Representative vs support representative skills

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Representative
Representative vs Support Representative

Updated January 8, 2025

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