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Schedule clerk vs front office clerk

The differences between schedule clerks and front office clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a schedule clerk and a front office clerk. Additionally, a schedule clerk has an average salary of $31,818, which is higher than the $31,051 average annual salary of a front office clerk.

The top three skills for a schedule clerk include patients, medical terminology and patient care. The most important skills for a front office clerk are patients, check-in, and data entry.

Schedule clerk vs front office clerk overview

Schedule ClerkFront Office Clerk
Yearly salary$31,818$31,051
Hourly rate$15.30$14.93
Growth rate-5%-5%
Number of jobs112,225163,789
Job satisfaction--
Most common degreeAssociate Degree, 29%Associate Degree, 28%
Average age4747
Years of experience22

What does a schedule clerk do?

Schedule clerks assist the administrative staff in scheduling work for the staff. They schedule and organize clerical activities in a facility and manage appointments of patients and doctors. These clerks are tasked to inform patients about financial assistance opportunities, ensure compliance with corporate standards in clerical scheduling tasks, and greet patients and guests. They may provide medical records information by answering the request of patients, law firms, and government agencies. Additionally, they implement plans to communicate on patient changes for converting paper medical records to electronic medical records.

What does a front office clerk do?

A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

Schedule clerk vs front office clerk salary

Schedule clerks and front office clerks have different pay scales, as shown below.

Schedule ClerkFront Office Clerk
Average salary$31,818$31,051
Salary rangeBetween $25,000 And $39,000Between $25,000 And $37,000
Highest paying City-Minneapolis, MN
Highest paying state-Alaska
Best paying company-Limbach
Best paying industry-Government

Differences between schedule clerk and front office clerk education

There are a few differences between a schedule clerk and a front office clerk in terms of educational background:

Schedule ClerkFront Office Clerk
Most common degreeAssociate Degree, 29%Associate Degree, 28%
Most common majorBusinessBusiness
Most common collegeStanford UniversityUniversity of Pennsylvania

Schedule clerk vs front office clerk demographics

Here are the differences between schedule clerks' and front office clerks' demographics:

Schedule ClerkFront Office Clerk
Average age4747
Gender ratioMale, 13.4% Female, 86.6%Male, 13.9% Female, 86.1%
Race ratioBlack or African American, 10.5% Unknown, 4.4% Hispanic or Latino, 21.2% Asian, 7.0% White, 55.9% American Indian and Alaska Native, 1.0%Black or African American, 10.8% Unknown, 4.5% Hispanic or Latino, 24.3% Asian, 7.0% White, 52.5% American Indian and Alaska Native, 0.9%
LGBT Percentage6%6%

Differences between schedule clerk and front office clerk duties and responsibilities

Schedule clerk example responsibilities.

  • Manage front office check-in, insurance verification and certifications from doctors.
  • Interact with patients and physician offices to schedule radiology, cardiology, respiratory and nuclear medicine procedures.
  • Use and knowledge of ICD-9 and CPT codes.
  • Assign ICD-9-CM codes to inpatient records.
  • Maintain confidentiality of all information as per HIPAA guidelines.
  • Stock hardware, groceries, face shelves and bag groceries.
    • Show more

Front office clerk example responsibilities.

  • Manage front office check-in, insurance verification and certifications from doctors.
  • Maintain a high knowledge level of regulations on the confidentiality of medical records (HIPAA).
  • Verify releases of information according to HIPPA regulations.
  • Maintain confidentiality of patient information; abiding by HIPPA guidelines.
  • Register all patients per registration protocols, schedule appointments, and provide appointment reminder calls.
  • Respond to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.
    • Show more

Schedule clerk vs front office clerk skills

Common schedule clerk skills
  • Patients, 33%
  • Medical Terminology, 7%
  • Patient Care, 5%
  • Surgery, 5%
  • Data Entry, 4%
  • Phone Calls, 4%
Common front office clerk skills
  • Patients, 34%
  • Check-In, 8%
  • Data Entry, 8%
  • Customer Service, 7%
  • Front Desk, 4%
  • Appointment Scheduling, 4%

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Updated January 8, 2025

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