Senior application support specialist vs senior support technician

Differences between senior application support specialist and senior support technician duties and responsibilities

Senior application support specialist example responsibilities.

• Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
• Restart or bounce services in UNIX.
• Restart the data center service application on Linux if any applications goes down or stop running.
• Create documentation for SharePoint end user and administrative reference.
• Support Unix base manufacturing applications for worldwide customer base.
• Identify hardware requirements for new application setup in QA environments.
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Senior support technician example responsibilities.

• Manage the virtual platforms utilize in the office using VMWare.
• Serve as a SME and the main point of contact when agents and other leads have questions.
• Organize and maintain Linux labs.
• Help resolve terminal server and citrix environment issues.
• Research Linux server logs to find errors within applications.
• Train customers in hardware and software on both the pc and mac.
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