Senior application support specialist vs support lead

Differences between senior application support specialist and support lead duties and responsibilities

Senior application support specialist example responsibilities.

• Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
• Restart or bounce services in UNIX.
• Restart the data center service application on Linux if any applications goes down or stop running.
• Create documentation for SharePoint end user and administrative reference.
• Support Unix base manufacturing applications for worldwide customer base.
• Identify hardware requirements for new application setup in QA environments.
Show more

Support lead example responsibilities.

• Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
• Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
• Develop and manage a unify desktop/notebook PC image.
• Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.
Show more