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The differences between senior customer support engineers and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior customer support engineer and a support lead. Additionally, a senior customer support engineer has an average salary of $104,935, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a senior customer support engineer include technical support, database and linux. The most important skills for a support lead are customer service, cash management, and POS.
| Senior Customer Support Engineer | Support Lead | |
| Yearly salary | $104,935 | $86,816 |
| Hourly rate | $50.45 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 115,694 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior customer support engineers and support leads have different pay scales, as shown below.
| Senior Customer Support Engineer | Support Lead | |
| Average salary | $104,935 | $86,816 |
| Salary range | Between $79,000 And $138,000 | Between $63,000 And $118,000 |
| Highest paying City | Redwood City, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Roku | Apple |
| Best paying industry | Technology | - |
There are a few differences between a senior customer support engineer and a support lead in terms of educational background:
| Senior Customer Support Engineer | Support Lead | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Most common major | Electrical Engineering | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior customer support engineers' and support leads' demographics:
| Senior Customer Support Engineer | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 87.4% Female, 12.6% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.9% White, 54.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |