Senior customer support engineer vs technical support engineer

Differences between senior customer support engineer and technical support engineer duties and responsibilities

Senior customer support engineer example responsibilities.

• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Coordinate the distribution of beta software for the cLan for Linux product line to customers enroll in the beta program.
• Install and configure NIS, NFS, DNS, RARP, LDAP services.
• Perform HPUX, Solaris, and Linux system hardening.
• Assist with support/management of Salesforce system used for CRM.
• Support an array of UNIX servers responsible for processing input/output data for hundreds of client applications.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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