Senior installer vs technical support specialist

Differences between senior installer and technical support specialist duties and responsibilities

Senior installer example responsibilities.

• Manage crew working on Nortel CDMA network doing upgrades at cell site.
• Install, test, and support DSL, Internet, voice, and other technologies.
• Verify, organize and sort deliveries of computer and telecommunication equipment order throughout the company.
• Maintain all telecommunication circuit orders and resolving any issues from hardware or remote site malfunctions.
• Repair HVAC systems and restore functionality to malfunctioning systems; perform preventative maintenance and routine servicing.
• Install and configure DSL equipment, VLANs, switches, SMS servers and other types of high-speed networks.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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