Senior patient service representative vs representative

The differences between senior patient service representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a senior patient service representative, becoming a representative takes usually requires 6-12 months. Additionally, a representative has an average salary of $36,023, which is higher than the $35,969 average annual salary of a senior patient service representative.

The top three skills for a senior patient service representative include patients, patient service and patient care. The most important skills for a representative are cleanliness, patients, and customer issues.

Senior patient service representative vs representative overview

	Senior Patient Service Representative	Representative
Yearly salary	$35,969	$36,023
Hourly rate	$17.29	$17.32
Growth rate	-4%	-4%
Number of jobs	131,462	252,761
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	4	12

Senior patient service representative vs representative salary

Senior patient service representatives and representatives have different pay scales, as shown below.

	Senior Patient Service Representative	Representative
Average salary	$35,969	$36,023
Salary range	Between $22,000 And $58,000	Between $23,000 And $55,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Google
Best paying industry	-	Transportation

Differences between senior patient service representative and representative education

There are a few differences between a senior patient service representative and a representative in terms of educational background:

	Senior Patient Service Representative	Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	Stanford University	-

Senior patient service representative vs representative demographics

Here are the differences between senior patient service representatives' and representatives' demographics:

	Senior Patient Service Representative	Representative
Average age	40	40
Gender ratio	Male, 10.6% Female, 89.4%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 11.3% Unknown, 5.6% Hispanic or Latino, 20.7% Asian, 6.0% White, 55.7% American Indian and Alaska Native, 0.8%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior patient service representative and representative duties and responsibilities

Senior patient service representative example responsibilities.

Prioritize and manage multiple tasks; working knowledge of hospital billing systems/ follow-up process and CPT and ICD-9 coding.
Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Pursue reimbursement on accounts with general understanding of CPT, HCPCS, ICD-9, drugs, and revenue codes.
Collect from insurance companies for Medicaid.
Speak with insurance companies and facilitates communication between patients and doctors.
Interact extensively with patients and insurance representatives to explain and educate patient on billing procedure.

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Senior patient service representative vs representative skills

Common senior patient service representative skills

Patients, 27%
Patient Service, 5%
Patient Care, 5%
Patient Appointments, 5%
Insurance Eligibility, 5%
Insurance Verification, 4%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

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Office and Administrative Industry
Senior Patient Service Representative
Senior Patient Service Representative vs Representative

Updated January 8, 2025

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